{"Step in and quickly help employees mediate the conflict- to avoid any unnecessary escalation.":"Step in and quickly help employees mediate the conflict- to avoid any unnecessary escalation.","Step back and encourage employees to resolve the conflict themselves- so they will learn how to resolve conflicts on their own and handle future issues.":"Step back and encourage employees to resolve the conflict themselves- so they will learn how to resolve conflicts on their own and handle future issues.","Step out of the \u201cfield of action \u201cfor a moment":"Step out of the \u201cfield of action \u201cfor a moment","to gain insights into the nature of the conflict.":"to gain insights into the nature of the conflict."}